FAQ/POLICIES

Send us an email in the CONTACT/QUOTE SECTION at the top of the page. We will contact you in 48-72 hours. We will discuss with you more details  and availibity.   

(We do not accept/discuss orders through our social media sites)

Once we discuss design and a quote is given the next step is to save your event date. In order to save the date for your event a 50% NONREFUNDABLE retainer (orders over $100) is required. Prices $100 and under must be paid in FULL at time of order. This can be paid by cash, credit/debit card, check (checks must clear before retainer/order is considered paid).

We do schedule $25 tasting and design consultations by appointment on Mondays or Tuesdays for orders with 50 or more servings. The $25 fee must be paid at the time the appointment is scheduled. Cancellations made less than 24 hours prior to your appointment will be charged the $25 fee which is NONREFUNDABLE and NONTRANSFERABLE. Should you decide to purchase a cake from your consultation, the $25 fee will go towards the purchase of your cake. Cakes for sampling are in an assorted set of flavors and fillings. Sorry, but we are unable to accommodate special  flavor requests at this time

No, at this time we do not ship our products. We only provide local orders to San Antonio and  surrounding areas.

Our kitchen processes nuts, soy, various fruits and berries, dairy, eggs, and wheat. At this time we do not carry products for specialized diet considerations.

We do not provide non toxic items such as glitter berries, non toxic metallic paints or dusts directly to items for consumption . We use sanding sugars that have a glittery appearance. Any metallic paints, airbrush colors and dusts are FDA approved products.

We do not provide alcoholic products or infused alcoholic products. We can provide flavors to your desserts to compliment your event.

Mocha Joy Cakes is a small family business. We are not able to provide products at discounts or to “gain exposure” to our business during your event